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TERMS AND CONDITIONS OF USE

Object

The purpose of this contract is to regulate the terms and conditions of purchase of the products offered by IBERO BRICOLAGE LEMAR, SL hereinafter referred to as "THE SELLER", "THE COMPANY", "BRICOLEMAR" or "ONLINE SHOP" through its website -Website ( https://www.bricolemar.com/ ). These conditions will be applicable to the users and customers registered in the aforementioned website, and interested in acquiring the products presented through its online catalog. It is important to indicate that before formalizing the purchase process, the user acknowledges having read and been informed of these general conditions of contract, accepts them clearly and expressly.

Information of items and quantities (stock).

The images published on the web are referential, the client must read carefully the information and characteristics in each of the publications. In the event of any difference between the image and the product information, the content of the publication will prevail. If the customer has any questions regarding the item, he should contact THE COMPANY to prevent future returns.

In the event that the customer has seen information on any article, description, features or accessories (if included) by other means of sale and the data provided on the web https://www.bricolemar.com/ are different will predominate the established on the SELLER page. If there is any noticeable difference between the image and the article description, you must indicate this to the SELLER to solve the problem.

The ONLINE STORE will inform when there is no existence of the item purchased by the customer or the reasons why it is not possible to send the product, also indicating the approximate time to replace the item or the solution to comply with the sale made by the buyer. Finally, THE COMPANY reserves the right to refund the total or partial amount of the order upon notification to the client, will not cause any liability or penalty to the SELLER.

The customer can contact EL VENDEDOR to see if he has any article that is not published, THE ONLINE STORE will inform the user estimated delivery time and amount to make the purchase through the website, you can also contact the COMPANY to consult the possibility of buying more quantity of products when published.

BRICOLEMAR will, within its possibilities, indicate the information provided by the suppliers or manufacturers through its catalogs or web page, consequently if there is any discrepancy between the information transcribed in the description of the published articles and its content, it will not produce a penalty or compensation payment. some to the buyer.

Hygiene or personal health items, as well as those sealed by the manufacturer or special, exclusive or customized products, will not accept refunds.

Price

All the prices of the items in the different categories available in the SELLER catalog include the value added tax (VAT) currently in force in Spain at 21%. The exposed prices are those corresponding to the sale of products per unit, in the case that corresponds to the sale per box, game or other presentation will be indicated in the publication of each article.

The products that IBERO BRICOLAGE LEMAR, SL promotes at a special price will be shown on the web with the following information: retail price, applicable discount, promotional price (will be charged to the customer), and, if necessary, date of completion of the offer or promotion. These offers will be available until the indicated date, except for the end of stock.

The ONLINE STORE reserves the right to modify the prices when it deems necessary without prior notification of the client.

Form of Payment and billing.

The customer will have the following means of payment to make their purchases through THE ONLINE SHOP:

  1. Payment platform PAYPAL the customer must provide his registered e-mail address to PAYAL for his charge in account of the total amount of the order. It will be understood that the sale was made correctly when THE SELLER accepts or captures the amount paid through his PAYPAL account. THE COMPANY does not charge any commission for the use of this form of payment.
  2. The customer can make his payments with Debit and Credit Cards (VISA or MASTERCARD) using the electronic platform of the Bank La Caixa Bank, SA under his legal conditions and protection to the user without additional cost for the service. IBERO BRICOLAGE LEMAR, SL does not charge any commission for this service.
  3. By bank transfer to the account designated by IBERO BRICOLAGE LEMAR, SL of LaCaixa Bank, account No. ES43 2100 5996 0602 0008 7741 for the latter, the order number that has been made must be indicated. The customer must send the proof of transfer as soon as possible to the email of THE SELLER to expedite your order.

In accordance with the provisions of this sixth sixth ordinal of the "Forms of payment and billing" the buyer, customer or user that selects these forms of payment excludes THE SELLER from any responsibility.

THE COMPANY will send an email to the email registered by the client when their order is in the "In Process" status, your purchase invoice will be sent as an attachment in PDF format with the data supplied at the time of placing the order.Also, the buyer can see your bill in PDF format by entering your username and password to the "History of my orders" section in the "Invoice" area for download. If you wish to expand the information previously exposed, you can contact the ONLINE SHOP at bricolemar@bricolemar.com .

Forms of Shipping, amount and delivery terms

Our company offers its customers the following shipping method:

  1. ASM - GLS transport service ( gls-group.eu ) with a delivery time of 2 to 10 business days, with an amount of 23.95 euros (VAT) included.

Currently the transport service specified above does not offer services to the islands. Our company does not send mail items.

Delivery times will begin to elapse from the departure of the order or package from the facilities of EL VENDEDOR (Monday to Thursday 6:00 pm and Friday 2:00 pm) schedule that picks up the transport companies the packages of the day, are also excluded days Saturdays, Sundays and holidays for the calculation of the delivery time, except for causes not attributable to the company for reasons that are exclusively the courier service company.

The transport company is only obliged to deliver the package to the street door, that is, the driver or carrier will deliver the packages in the portal that is closest to the street. If the courier at your availability wishes to deliver it at another point, it will not be subject to our contracting in the transportation service paid by the client. The deliveries of orders are made during the carrier's working hours.

The transport service offered to its customers THE SELLER does not specify a delivery schedule or time slot , it is indicated in detail within a period of 2 to 10 days, therefore, orders will be delivered in the order of the company's route. transportation and in your work schedule. The customer may leave notes for the carrier but this is not binding or faithful compliance by the carrier or by THE COMPANY. In the case that the client wants the delivery at a specific time or time slot and the carrier does not have availability IBERO BRICOLAGE LEMAR, SL will not have any responsibility, therefore if the client does not want the item or rejects it for this reason it will not reimburse the amount paid for the selected shipment. THE COMPANY and the carrier do not have the obligation to contact the customer by phone, it is recommended that customers indicate an address where they are during the day or if there is someone who receives the package on their behalf.

THE SELLER does not guarantee delivery of the package within the established period, if the order or package is not delivered within 24/72 hours the customer must contact IBERO BRICOLAGE LEMAR, SL, in order to solve the problem, the STORE ONLINE will not have a penalty for the delay. Likewise, customers have the contact numbers with the selected carrier to solve any transport inconvenience.

The information provided by the clients regarding their shipping or billing address THE COMPANY does not make any changes, consequently if a transcription error arises the customer will assume full responsibility for the error, therefore if the package could not be delivered by the previously established circumstance IBERO BRICOLAGE LEMAR, SL will reserve the right of return of the order and will not refund the amount paid for the transport, it will also happen in orders with free shipping the most economical amount will be deducted for the transport 3.99 euros (VAT included) . The ONLINE SHOP and the carrier only has the obligation to deliver the package at the address established by the buyer, therefore, if after the departure of the package you want to change the address it will not be possible and in the event that you order the cancellation of the order what is stated in this paragraph will happen.

THE COMPANY will make a shipment by order, that is, if the customer makes the purchase of an item and the other is under order will not have the obligation to make both shipments, the customer must separate the orders. In case it is not done in this way, THE SELLER may cancel the order by notifying the client. The ONLINE STORE only sends to one address per order, in the event that the client indicates two (02) will take into account the first selection.

All orders that are made and are satisfied with payment after 1:30 p.m. in business days, will be posted to the next business day as a reference at the beginning of the delivery period, since they can not be processed on the same day. The orders made on Saturdays, Sundays and holidays, will automatically be considered from the next business day.

Orders and incidents

THE COMPANY does not receive orders via SMS, WhatsApp, telephone, email, the buyer must place your order through the website https://www.bricolemar.com/ to comply with the provisions of the Law on Data Protection , also accept the terms and conditions of the purchase.

If the client considers that there is an error in the order, he should contact THE SELLER by the means of contact provided. In the event that the ONLINE STORE observes any error in the order, it will contact the customer, if possible, make the respective modifications or cancel the order. THE COMPANY will not be able to make changes of articles, quantities, form of payment or transportation, if there is an error or change by the client, the cancellation will be made and the client must make a new one.

Item break, returns and cancellations

The customer will have a period of 24/48 hours from the time he received his order to make claims regarding the break or hit of the article, also send to the email bricolemar@bricolemar.com images of the order received (packaging, article and label of shipment), also the data of the order to proceed with the claim to the transport company and the ONLINE STORE offers a solution. If this period has passed, the COMPANY will not be responsible for the break or hit of the order.

The buyer has fourteen (14) calendar days to exercise the right of withdrawal from the receipt of the product, without having to justify its decision and without penalties for its exercise, the customer must send an email to the email devoluciones@bricolemar.com . The items must be sent in perfect condition, under the same conditions (original box, labels, manuals and accessories) that received it, as well as the invoice or delivery note to identify your order. In the event that the product is damaged or used THE COMPANY will reserve the right to deduct from 20% to 100% of the total amount of the order upon notification to the customer.

The cost of returning the goods will be borne by the consumer, for these purposes we offer the following withdrawal form. THE SELLER will discount the amount paid for the transportation service selected by the client at the time of purchase, since it is understood that the return was not attributable to THE COMPANY.

The customer if you want to make the return in our store must first make an appointment to be attended, in case the client does not communicate in advance, should expect that it can be attended by one of our advisors, since we do not have attention to the public directly .

THE SELLER, within a period of fourteen (14) calendar days, after review of the returned items and respective documentation, will proceed to refund the corresponding amount of the same form of payment that the customer chose at the time of making the purchase, without exception.

The order to collect items by mistake by THE SELLER will be made within 48 hours, the customer must indicate a time slot (morning or afternoon). As soon as the item or order is received at the BRICOLEMAR facilities, the client will be notified to resolve the incident.

The customer can cancel your order or modify it without additional charge as long as you do it before leaving it from our facilities (Monday to Thursday 16:30 and Friday 11:30). The user who wishes to cancel or modify your order after the order has left our facilities and has received our message that your package was "sent", THE SELLER is not obliged to modify or cancel it. In these cases THE COMPANY will reserve the right to make the change or not, or order the return of the package and refund the total amount minus the charge for the selected transport amount.

Claims and Customer Service

In case of any doubt, suggestion or claim related to the orders placed through IBERO BRICOLAGE LEMAR, SL ( https://www.bricolemar.com/ ), including doubts regarding billing, the user may contact the Customer Service of THE COMPANY available free of charge from Monday to Thursday from 08:30 to 14:00 and from 15:30 to 17:30 and Friday from 08:30 to 13:30, except on Saturdays, Sundays and holidays, dialing the number + 34-652 34 52 18 or by sending an email to the following address: bricolemar@bricolemar.com .

Quality of Service and Guarantee

In accordance with Royal Legislative Decree 1/2007 of November 16 (Spain), which approves the revised text of the General Law for the Defense of Consumers and Users, in case of defective product, IBERO BRICOLAGE LEMAR, SL, is say, the seller, should proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.

The seller, responds of the lack of conformity that is manifested in a term of two (02) years from the delivery. The consumer and user must inform the seller of the lack of conformity within two (02) months since he became aware of it, by sending an email to bricolemar@bricolemar.com , indicating his data, the purchase invoice number and the anomaly detected or through postal mail addressed to IBERO BRICOLAGE LEMAR, SL, with address at Cormoranes Street No. 9, La Estación Industrial Estate, 28320, Pinto, Madrid (Spain).

The item to be returned must be in perfect condition, preferably it must be sent in its original packaging, with its accessories and manuals, in addition to the promotional gifts included in your case. Once you BRICOLEMAR. perform the preliminary study, receive the goods in your warehouse and after checking the status of the same, proceed to refund the amount, change the product for a new one or repair it as agreed with the buyer before.

The instructions for the correct use and installation of the product, as well as the warranty documentation included by the manufacturers, are required by the buyer.

The guarantee will lose its validity in the event of defects or deterioration caused by external factors, accidents, in particular, electrical accidents, wear, installation and use not in accordance with the instructions of the Supplier.

Products modified or repaired by the customer or any other person not authorized by the Supplier are also excluded from the guarantee.

For any question or request for information, you can contact our customer service either by email at bricolemar@bricolemar.com or by dialing + 34-652 34 52 18

Promotions, Vouchers and Gift Cards

Vouchers for cancellations of orders or refunds can be used freely without a minimum purchase and will have a 30-day expiration date. In case of modification of conditions, the client will be informed 30 days in advance, so that they can make their value effective. These vouchers are cumulative to other promotions and offers.

The discount coupons will be for an amount established by THE COMPANY and will have an expiration time that will be informed to the users in the corresponding promotion instrument, they will also be limited according to what is indicated by IBERO BRICOLAGE LEMAR, SL

Currently, we have an active promotion in which our customers benefit from free shipping when making a minimum purchase with an amount of 39.95 euros (VAT included).

Limitation of Liability

It is the clients' responsibility to use the purchased items properly, as well as being technically qualified to use them.

Personal data protection

In accordance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data and its Development Regulation, the data provided by the user to register, manage and formalize your order (name, surnames, address of email, user, password, telephone, etc.) and any other required by IBERO BRICOLAGE LEMAR, SL for the provision of their services, will be stored in an automated file owned by IBERO BRICOLAGE LEMAR, SL duly registered with the Spanish Protection Agency of data. In this sense, IBERO BRICOLAGE LEMAR, SL declares to the users that it has implemented the security measures of technical and organizational nature necessary to guarantee the security of their personal data and avoid their alteration, loss, treatment and / or unauthorized access , taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or from the physical or natural environment. All this in accordance with the provisions of article 9 of the LOPD and its implementing regulations. IBERO BRICOLAGE LEMAR, SL will save the personal data that it has collected, and will adopt the necessary measures to avoid its alteration, loss, treatment or unauthorized access. In the event that the requested products include images or other personal data of third parties, the user undertakes, prior to their inclusion, to inform said persons of the ends contained in the present general conditions. In this regard, IBERO BRICOLAGE LEMAR, SL disclaims any responsibility for the breach of this requirement. Likewise, by expressly, accurately and unequivocally accepting these conditions, the user authorizes IBERO BRICOLAGE LEMAR, SL to send promotions or advertising campaigns related to their products. 

In accordance with Article 13 of the General Data Protection Regulations hereinafter "RGPD" with application date from the twenty-fifth (25) day of May 2,018, in order to comply with the article specified above the company IBERO BRICOLAGE LEMAR , SL hereinafter "THE COMPANY" or "BRICOLEMAR" proceeds to inform customers, buyers and other people who visit our website the following information:

- Responsible for the processing of personal data of the interested party:

 

a) Company data: Ibero Bricolage Lemar, S.L with C.I.F No. B86953593, duly registered in the Commercial Registry of Madrid in the volume: 31,924, page: 81, section: 8, page: M-574554

b) Address: Calle Cormoranes Nro. 9, Industrial Station, Pinto, Postal Code 28320, Madrid, Spain.

c) Contact information: bricolemar@bricolemar.com and telephone 652345218.

d) Data of the delegate of data protection: dpd@bricolemar.com.

 

- The purposes of data processing is intended for the following purposes:

 

a) Manage and process the registration of clients or users of the web, and also for the services contracted by the same.

b) To assign commercial and advertising communications of the company IBERO BRICOLAGE LEMAR, S.L through the different media, including electronic ones.

c) In the event that a user places an order through the website www.bricolemar.com the data will be used to process the purchase order, inform the buyer of the status of your order, incidents that may arise with respect to your order , manage the process of collection and delivery of the order or any other contact that is necessary to fulfill the end of the purchase contract accepted by the buyer.

d) Likewise, the data provided by the user will be used to respond by the company IBERO BRICOLAGE LEMAR, SL any questions, complaints or suggestions through the website, email, telephone contact or through the WhatsApp application and even through social networks.

e) Create a profile of the interested party so that he receives commercial communications that fit as best as possible to his preferences.

- Legal basis of data processing:

 

a) Article 6, literal A and B of the RGPD, which establishes the following:

 

"... a) the interested party gave his consent for the processing of his personal data for one or several specific purposes; b) the treatment is necessary for the execution of a contract in which the interested party is a party or for the application of that request for pre-contractual measures ... "

 

- IBERO BRICOLAGE LEMAR, S.L aims to guarantee its customers, users or interested parties a data processing in a licit, loyal and transparent manner, reports below:

 

a) BRICOLEMAR will keep the data offered by the interested party for a period of 120 months, unless it informs otherwise and wishes to be removed from our database.

b) Users who provide information on our website have the right to access their personal data relating to their person, rectification or deletion, or the limitation of their treatment, or to oppose treatment, as well as the right to portability of their data provided it is technically possible to transmit to another responsible person that is indicated to us.

c) The interested party, buyer or client may exercise their rights under the legal terms above, by sending a communication to the email address dpd@bricolemar.com or by postal mail to the following address: Cormoranes Street No. 9, La Estación Industrial Estate, Pinto, CP 28320, Madrid, Spain.

d) The user will have the right to withdraw their consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

e) Likewise, the interested party may file any claim that he considers necessary with the Spanish Agency for Data Protection (AEPD). For more information, visit the website www.agpd.es.

f) The buyer who places an order through the website of THE COMPANY must take into account that the processing of their personal data is contractual, or essential requirement to subscribe a contract, you must take into account that if you do not report a requested data At the time of placing your order, it could cause incidents in your purchase or communication between the parties involved to achieve the delivery of the order.

Finally, all interested parties, buyers, clients or users of our website www.bricolemar.com are informed that they can exercise their right of withdrawal "right to oblivion" typified in article 17 of the RGPD by communicating via email dpd@bricolemar.com

Modifications

These general conditions can be modified at any time by IBERO BRICOLAGE LEMAR, SL, whose changes will be available and published on the web. In any case, the changes of essential elements will not affect the contracts already stipulated unless they have expressly accepted the modified conditions.

Age of majority

By contracting the services offered by IBERO BRICOLAGE LEMAR, SL, the user declares and declares to be over 18 years of age and understands and understands these general contracting conditions in their entirety.

Law and applicable Jurisdiction.

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhering to Online Confidence and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the system of extrajudicial resolution of Trust disputes. Online (www.confianzaonline.es).


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